Responsive support is essential for effective functioning of Customer ERP systems and for business continuity. Aspera Solutions Layered Support Services meet this requirement by providing responsive support from a team of certified and experienced support analysts, Each customers’ ERP solution is unique to their business and our support approach ensures that each business receives support specific to its business needs. Our support team work closely with our technical and implementation consultants providing a seamless support experience for our customers’ ERP Solution.
Over 75 ERP customers in the mid-tier manufacturing, distribution and service sectors depend on Aspera today for support. Our Support Services form a key component of Aspera’s Customer Experience Program.
As a trusted Epicor and Aptean Ross partner for over 15 years, Aspera works closely with our ERP providers to deliver Product Maintenance, providing a complete range of first-line support services on standard products, including Epicor 9/10 ERP, Vantage, and Enterprise.
Aspera provides a complete range of Layered Support Services for support of the complete Customer ERP system including customisations, enhancements and 3rd party products.
Over 90% of all Aspera customer calls are resolved under Aspera Layered Support Services.
Aspera Layered Support Services comprise, in addition to Product Maintenance Support:
Aspera Premium Support – System wide service & service level agreement
Aspera Customisation Support – Support of customisations, upgrade assurance
Database Support – Management and tuning
Out of Hours Support – 24-hour coverage
Customer Success Planning – Annual ERP system development plan
Customer Loyalty Program – Returning value through long-term Customer partnership